Protect Against Plumbing Problems

Whether you live in an apartment complex, home, own a business or retail shopping center, preventative maintenance is key to having worry free plumbing and drainage issues down the road.

Below are some common questions and tips on how to handle the issue until we arrive:

“How do I know if I have a leak in or around my home or business?”

Check for a leak at your property.

If you’re on a meter, a higher than normal bill may mean that there is a leak on one of your pipes or appliances. You can check this yourself in a few simple steps:

  1. Turn off all the taps in the house and make sure that there is no water being used.
  2. Write down your current meter reading
  3. Take a second reading after a few hours, making sure no water has been used in the meantime.
  4. Check the meter reading again. If the reading is higher, this means there could be a leak in your home

If you’re not on a meter, signs of a leak could be:

  • Areas of lush vegetation – could be a symptom of a recent leak  during dry periods
  • Areas of reduced vegetation – this could be a symptom of a long term leak
  • Damp patches
  • A constant noise of flowing water coming from the pipes in your home

“What should I do if I find a leak in or around my home or business?”

Assuming the worst has happened, the first thing you should do is turn off all stop tap (sometimes called stop cocks or stop valves).

The stop tap controls the water entering your home and is often sited under the kitchen sink, but it depends on where the service point enters the property. Sometimes you will have an additional stop valve in your loft or airing cupboard.

A good tip is to find these stop valves and label them before any plumbing emergencies occur. Try to gently turn them off and back on again. If it won’t budge, don’t force it! Call us immediately to have one of our technicians to service that valve.

The next thing you should do is open all cold water taps so that the pipework and storage system drains quickly, this will help to reduce the damage. Do not turn on hot taps. Turn off the central heating system and, if it uses a solid fuel boiler, allow the fire to die out. Switch off any electric immersion heater, and then call us.

 In either scenario, we’re here to help. Just call 888-603-6886 and schedule an appointment with our service technicians. For 24-hour emergency service please call 408-833-3334

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